At GB Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make deposits or withdrawals
- Contact customer support
- Participate in promotions or tournaments
- Subscribe to our newsletter
This information may include:
- Full name and date of birth
- Email address and phone number
- Physical address
- Payment information and financial data
- Government-issued identification documents
- Username and password
1.2 Automatically Collected Information
When you access our website, we automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on site
- Referring website addresses
- Cookies and similar tracking technologies
1.3 Gaming Information
We collect information about your gaming activity, including:
- Games played and betting history
- Transaction history
- Account balance and bonus usage
- Communication with customer support
2. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your account, process transactions, and verify your identity
- Service Provision: To provide gaming services, process payments, and handle withdrawals
- Security: To detect and prevent fraud, abuse, and illegal activities
- Communication: To send you important notices, updates, and promotional offers
- Compliance: To comply with legal obligations and regulatory requirements
- Improvement: To analyze usage patterns and improve our services
- Customer Support: To respond to your inquiries and provide assistance
- Responsible Gaming: To monitor and promote responsible gambling practices
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing
- Identity verification
- Customer support
- Marketing and analytics
- IT services and security
3.2 Legal Requirements
We may disclose your information to comply with:
- Legal obligations and court orders
- Regulatory requirements
- Law enforcement requests
- Protection of our rights and property
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement robust security measures to protect your information:
- 256-bit SSL encryption for all data transmission
- Secure servers with firewall protection
- Regular security audits and updates
- Access controls and authentication procedures
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we use your information
- Portability: Receive your data in a portable format
- Objection: Object to certain data processing activities
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected] or through your account settings.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Provide personalized content and offers
- Improve website functionality
You can control cookie settings through your browser, but disabling cookies may affect website functionality.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain records as required by law
After account closure, we retain certain information for regulatory compliance, typically for 5-7 years.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications
- Displaying a notice on our platform
Your continued use of our services after changes constitute acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
- Phone: +63-XXX-XXX-XXXX
- Mail: GB Casino Privacy Department, [Address]
13. Regulatory Compliance
GB Casino operates under the license and regulation of PAGCOR (Philippine Amusement and Gaming Corporation). We comply with all applicable data protection laws and gaming regulations.